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Some of the most commonly asked questions are listed here. If these don't answer you query then email us and we'll get back to you with an answer as soon as possible.
How often do I clean my air filter?
I've cleaned my air filter but the light won't go off?
When I go on holidays, can I switch my air conditioner off at the powerpoint or at the fuse box?
I have a ducted air conditioner and the air only comes out in part of the house?
During the heating cycle, a white mist is expelled from the outdoor fans?
What is Back-To-Back Installation?
What size system do I need?
What is the operating cost?
What is an Inverter Air Conditioning System?
How often do I clean my air filter?
A general indication is when the filter light flashes. But depending on the environment or the air purity, in a normal domestic situation once every season is adequate. In a commercial situation, once every month.
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I've cleaned my air filter but the light won't go off?
You will need to press the reset button. On wall splits and floor consoles you will need to remove the grille to find the reset button. With ducted, light commercial and commercial situations the reset button is on the controller.
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When I go on holidays, should I switch my air conditioner off at the powerpoint/switch/isolator or at the fuse box?
It is OK to turn the power off, especially if you are away for long periods. Most units have a low wattage crankcase heater that keeps the compressor warm. If the compressor is cold, damage will occur at startup. If you turn off your air conditioner it must be turned on at least 12 hrs before use.
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I have a ducted air conditioner and the air only comes out in part of the house?
Ducted systems can be designed so that only parts of the house (zones) can be air conditioned at a time. Check that the zone switch is turned on.
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During the heating cycle, a white mist is expelled from the outdoor fans?
During winter, most air conditioners defrost when the outdoor temperature is below 6°C. This mist is normal, it is only warm water vapour being expelled.
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What is Back-To-Back Installation?
This applies to the installation of a ‘split’ system. If the installation is back-to-back, the indoor unit is positioned on the interior wall adjacent to the outdoor unit, reducing the length of the connecting (refrigeration) pipe-run between the two units.
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What size system do I need ?
Not only the size of the area to be conditioned but also the amount of existing glazing (glass) and the heat load generated from the number of people occupying the area will determine the size of the system required. Thompson Cooling recommends a site visit by one of its sales consultants to determine the correct system sizing for your home or office. If a site inspection is not possible then floor plans will aid in the preparation of your quotation.
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What is the operating cost ?
The most energy efficient method of heating and/or cooling your home or office is reverse cycle air conditioning. Operating costs are determined by how long the air conditioning system is running and the size of the area to be cooled.
It is essential that the correct size unit is installed. An undersized unit will be significantly more expensive to run taking longer to heat and cool the area effectively.
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What is an Inverter Air Conditioning System ?
An Inverter system uses a variable speed compressor, which means that the cooling or heating capacity of the air conditioning system will be automatically varied to suit indoor conditions. This makes inverter systems more economical and efficient to operate as well as offering quieter operation than standard counterparts. These units will operate at a lower outdoor temperature and will bring the room to the correct temperature quicker. Inverter systems are available as wall mounted splits or ducted systems.
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